Now That’s a Good Question!
Whether you are a prospective client or have been around a while, we thought it would be helpful to share some of our Frequently Asked Questions with you. Read on and maybe you’ll find some of your questions answered!
Do you have catalogues?
Yes! To do our part to go “green”, our Look Books can be found online. It’s an easy way for you and your students to browse all our products. To help you out even more, we’ve organized the kits by their level of difficulty so you can quickly focus on the level you need. At the back of the books you’ll find descriptions of the levels. To see all the available colours, check out our website.
Is it possible to get a sample to try out before I order?
Definitely! We think the best way for you to see whether our products work for you is to try them out! Prior to your first order, let us know what you’d like to try and we’d be happy to send you a sample or two. If you’re not sure what to try we’d be happy to offer some suggestions. Email us at firstname.lastname@example.org with your sample requests and questions.
What is “Teacher’s Only” Pricing?
We think teachers are special so we offer you special pricing! Our “Teachers Only” pricing gives you a 5% discount off our regular prices. All you have to do is register as a teacher when you create your account and your discount will automatically be applied when you place your order.
Do you offer additional benefits for bulk orders?
Yes we do! If you are ordering in bulk, just make sure your order is over $200 and your shipping will be free!
What’s the best way to place an order?
The easiest and most efficient way to order is online. If you have a Teacher’s Account this will ensure that your “Teachers Only” Pricing is applied. Having problems? Email us at email@example.com and we’ll help you out.
What forms of payment do you accept?
Here’s how you can pay for your order:
- Credit card (either personal or school)
- Purchase Order (Contact us at firstname.lastname@example.org for information on how to set this up prior to your first order.)
How do I request a quote for a big order?
Easy! Just send an email to email@example.com letting us know what you would like to order and we’ll be happy to provide you with a quote.
I tried to order 6 of something on the website, but could only get 2. Do you have more? What can I do?
Give us a call or email! It may be that we are in the process of producing that particular product and will have more available immediately even though they aren’t listed on the website. We’ll help you figure out what your options are!